FREE DELIVERY TO IRELAND
ORDERS OVER €75
COLLECTION FROM WAREHOUSE
USE CODE MOSSCOLLECT

New Worldwide Postal Rates

These rates will be available from Wednesday 14th February 2018
Ireland*
  • €2 - An Post. Up to x3 greeting cards. No tracking, takes up to 3 days. If item goes missing we cannot take responsibility for it and no refund will be issued.
  • €5 - Fastway. Tracked. 3-4 days. You can not change delivery address after shipping. Track  parcel on Fastway website. Business Days.
  • €7.50 - DHL. Next Day delivery with tracking**. Updates to your phone. Track on the website. Change of  address possible if you contact DHL.
    ** Order must be placed by 12 noon to avail of next day shipping. Business days.
UK*
  • €15 - DHL. Next day delivery with tracking**. Updates to your phone. Change of address if you contact DHL. 
    ** Order must be placed by 12 noon to avail of next day shipping, business days.
EU*
  • €20 - DHL.1-2 Days delivery with tracking. Updates to your phone. Change of address if you contact DHL, business days.
USA/Canada*
  • €30 - DHL.1-2 Days delivery with tracking. Updates to your phone. Change of address if you contact DHL, business days.
Rest of the World*
  • €35 - DHL. 3 Day delivery with tracking. Updates to your phone. Change of address if you contact DHL, business days.

* Quick Note; If you live up the side of a mountain, in a tree house that you can only get to by abseiling down a 100 foot cliff, but only on a Tuesday when there's a full moon. Your package may take longer. Obvs.

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Please Note!

All orders placed after 12pm Friday will be shipped on a Monday (or a Tuesday after a Bank Holiday) 
 
All Irish orders are shipped by Fastway and can take 1-3 working days to arrive after the initial processing time. 
Please provide phone number for delivery purposes, we promise that we won’t share it with anyone else!!!
If you live somewhere that may require directions or you won't be at home please include your mobile number or perhaps get it delivered to your workplace. If you have to change address after the package has left us this may incur additional charges.

You can use 0000 for a postal code if you're having problems with your own! 
Need it wrapped for a gift & want us to leave the invoice out? No worries just let us know!
Want to place an order but want to collect it in the shop cuz you want to see us & bring tea?!!! No worries, just use the code MOSSCOLLECT & we will pop it aside ready for you.
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Returns

Not lovin' your purchase? Well, we definitely don't want you to be disappointed!

To return something, please call us at 01 2157696 or email us at hello@mosscottage.ie. All returns must be authorised by a Manager at Moss HQ within 30 days of receipt. 


Please Note!

 We do not currently cover the cost of return shipping.
Any order discrepancies must be reported within 10 business days.
 Received a damaged product? Ooops, we're SO sorry. Call us at 01 215 7696 within 10 days and we’ll sort it out. 
We're not responsible for items delivered to an incorrect address supplied by the sender-so please check that information twice!